What We Do - Services
Cyber Recovery & Ransomware Readiness
We help you prepare for the inevitable:
Evaluate your current cyber recovery situation
Set up immutable recovery capabilities
Segment recovery from identity systems
IRE/Clean room design/build (Isolated Recover Environments)
Establish IRE drills and forensic procedures
Leverage cloud strategy for flexibility and cost effectiveness
Provide audit evidence of your new capabilities
Make it sustainable with Modernized governance
Avoid paying ransoms and speed up recovering your business!
Disaster Recovery Planning
We help you organize for a constant state of readiness:
Assess your current backup & DR situation and BCM maturity
Validate BCM requirements with BIA and process mapping
Tier recovery capacities based on RTO, RPO and cost constraints
Leverage cloud strategies for flexibility and cost effectiveness
Establish a DR artifact reference model: DR Plans, Drills and Test Cases
Collect audit evidence & remain compliant with Modernized Governance
Ensure change “drift” doesn’t decay your state of DR readiness
Create escalation processes to crisis management
Keep your business protected year after year from the unthinkable!
Resilient Communications & Call Centers
We help you transition to AI and cloud based advantages:
Unified Communications (UCaaS) - voice/video/messaging/sms/fax
Contact Center (CCaaS) - omni channel, agents working from anywhere
Leverage AI for better sales and support interactions from your agents
Integrate to existing CRM, Service Desk, web and social media apps
Augment Microsoft 365 Teams for better business continuity
Enable multi-vendor conference rooms: Teams/Webex/Zoom/RingCentral
Consolidate suppliers: Long distance, SIP, voice, video, conferencing
Detailed call analytics, personal AI assistant, event management and more
Keep collaborating securely regardless of DR event or Cyber Incidents!
Cloud and IT Strategies
We help you justify and execute on strategies that improve business:
Assess current IT infrastructure for efficiencies, cost reduction & gaps
Provide diagnostics to focus & improve IT services capabilities over time
Flush out business requirements for faster technology and tools selection
Leverage cloud for faster agile development, easier DR and flexible CR
Cloud transform phone systems and call centers with UCaaS and CCaaS
Establish proof of concepts, architectures, designs & adoption roadmaps
Build specific Cloud Adoption Framework (CAF) strategies to your needs
Provide modernized governance strategies to safety net IT operations
Provide clarity, direction and plans to execute a successful transformation!
Data Center & Cloud Migrations and Builds
We help you build and execute your move between locations:
Evaluate the current situation for application and network constraints
Establish Cloud Adoption Framework (CAF) for Azure, AWS and GCP
Integrate Disaster Recovery and Ransomware Readiness as desired
Consolidate to Microsoft 365 and RingCentral cloud services
Migrate to Citrix/Azure Virtual desktops, Intune and Autopilot solutions
SME expertise: backups, replication, server/storage/networking
Develop and execute the migration plans with your resources and/or ours
Decommission asset and sites with data destruction attestation for audit
Successfully move systems and data with less hassle and headaches!
Modernized Governance of IT Operations
We improve your DevOps capabilities with active controls:
Assess existing governance posture and operational tools and services
Diagnose heat maps to prioritize focus and measure success over time
Write DR and CR policies, standards & controls to drive strategic results
Leverage cloud policy & tagging strategies to keep operations organized
Define app & service catalogs to organize BIA, DR/CR and security
Establish CMDB Inventories for better release and change management
Design decisioning dashboards that drive the "right" behaviours
Remain audit compliant for DR, CR, security, ICFR and other regulations