Case Studies
Wholesale Retailer
Leading Canadian Wholesale Retailer
Operating with a HQ office and distribution center, this Toronto-based wholesale retailer managed a total of 48+ branches with 700 employees and a 35-agent Call Center.
Replacing their legacy PBX solution was inevitable for a more feature rich, flexible, reliable and scalable infrastructure.
H&CO
H&CO, International Accounting
A leading CPA firm providing international accounting, tax, and technology advisory services to global families and multinationals, accelerates its global expansion through UCaaS tools.
Integrating RingCentral with Microsoft Teams, HubSpot and other apps, H&CO is able to acquire businesses and add new services through expanding their telephony environment and turn on new business units more quickly.
Howard Kennedy
Howard Kennedy, Legal Services
Howard Kennedy real estate and corporate law, has 400-employees and serves many international clients —including China, India, North America, the Middle East, and Africa.
Challenged with a HQ relocation and a rapid expansion, Howard Kennedy wanted to create a more mobile, agile working environment. Integrating Microsoft Teams and RingCentral, see how Howard Kennedy addressed their challenges, replacing their PBX, desk lines and phone lines with UCaaS solutions.
SCM Insurance
SCM Insurance, Canada’s Largest Insurance Firm
SCM Insurance Services is Canada’s largest provider of insurance services with branches and employees throughout Canada and US.
SCM Insurance faced significant challenges due to the disjointed network of legacy phone systems scattered across its numerous offices. This fragmentation caused inefficiencies that hindered communication both internally and with clients.
See how SCM Insurance unified their communication platform, providing a comprehensive and scalable system.
Eclipse Insurance
Eclipse Insurance Agency
Eclipse Insurance is a mid-sized insurance agency with 3 office locations in North America.
Managing a multitude of incoming and outgoing calls, emails, and other communications was becoming increasingly complex and inefficient for Eclipse. They lacked a unified platform to manage client communications effectively, which led to delays in responses and a fragmented customer experience.
The new solution allows Eclipse to consolidate its communication tools, including VoIP services, video conferencing, team messaging, and fax services, allowing for more streamlined operations and improved collaboration.
Good2Go Auto Insurance
Good2Go Auto Insurance
Operating with a HQ office in Pennsylvania, Good2Go Auto Insurance manage 4 locations with 400 employees.
Good2Go Auto Insurance’s on-premises phone system required constant maintenance and was not scalable to meet the growing needs of the business. Moreover, the lack of advanced features such as integrated customer service tools and analytics made it difficult for the company to optimize its call center operations and deliver a seamless customer experience.
Addressing their challenges with a cloud-based unified communication solution, Good2Go has streamlined their systems and estimated communication savings of 40%.
Essential Federal Credit Union
Essential Federal Credit Union
Essential Federal Credit Union was growing fast and needed a new contact center solution that could keep up. After launching RingCentral Contact Center™, the team has been using new contact center features, including call monitoring and detailed reporting, to improve the company’s operational efficiencies, response times, and customer experience.
Major Credit Union in Canada
Major Credit Union in Canada
High organizational complexity and the extremely nuanced nature of credit unions made it difficult for the client to ascertain their readiness for large-scale cloud adoption. Also, as a result of resource constraints, a significant portion of IT resources were being spent on maintaining basic infrastructure, project requests and a growing list of vendor relationships.
A cloud strategy for a major business shift had to start with laying the foundations for growth.
Altura Credit Union
Altura Credit Union
Altura Credit Union faced several significant challenges that prompted them to seek a more advanced contact center solution. Altura not only needed a solution that could integrate seamlessly with their existing systems and provide flexibility for future growth, but also required a solution that could meet stringent security and compliance standards. Balancing all these requirements with the need for improved member service posed a significant challenge for the organization.