24/7 IT Support and Management
Cost-effective IT Support
Available with on- and off-shore capabilities, we provide ITIL-based, tiered support models (9-5, after-hours, or 24/7) to help keep users and IT staff productive. We can enhance these services with proactive monitoring of IT systems to avoid outages, security issues, and data loss.
User Technical Support/Helpdesk
We can support your users via phone, email or web portal for applications such as Microsoft Office 365, Exchange, SharePoint, as well as applications that are specific to your business. We track all issues using our established severity levels, runbooks and escalation procedures, and provide detailed reporting for a complete picture of our service level and the needs of your users.