24/7 IT Support and Management

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Cost-effective IT Support

Available with on- and off-shore capabilities, we provide ITIL-based, tiered support models (9-5, after-hours, or 24/7) to help keep users and IT staff productive. We can enhance these services with proactive monitoring of IT systems to avoid outages, security issues, and data loss.

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User Technical Support/Helpdesk

We can support your users via phone, email or web portal for applications such as Microsoft Office 365, Exchange, SharePoint, as well as applications that are specific to your business. We track all issues using our established severity levels, runbooks and escalation procedures, and provide detailed reporting for a complete picture of our service level and the needs of your users.

 
 

Let us Manage Your IT

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Managed Secure Networks

Thinkwise’s Managed Secure Networking services monitor and anticipate potential threats to critical services and initiate remediation automatically. 99% of the time, our customers will remain unaware of an issue. The resulting improved business uptime keeps your staff productive and ensures revenues aren’t lost.

Managed Data Protection

Effective data protection spans an entire technology infrastructure from mobile devices to networks, hard drives, servers, databases and email. Our integrated Data Protection Services cover all your stored data no matter where it is—on premise or in the cloud.

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Managed Databases and Applications

Thinkwise maintains dedicated application and database support teams, working around-the-clock to support and maintain them, reducing the risk of business downtime.

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